Privacy Statement

The principles of protection and respect of your personal data

Protection principles and respect for your personal data at www.sonnyangel-benelux.com: WWW.SONNYANGEL-BENELUX.COM is a company that processes personal data and is therefore subject, in its capacity as a data controller, to the provisions of the GPDR legal framework.
In this context, we wish to ensure:

Implement high security and protection rules to provide a high level of personal data security

Alert our customers as soon as possible in the event of a data breach or security risk.

As a user of the services of the company Www.sonnyangel-benelux.com, you can change your personal information from your customer account.
Not to send personal data in the event that the recipient is identified as having an insufficient level of security
Make information available to our customers from any subcontractors or partners who might process personal data
If you want to delete your account, you can also perform this action from your customer account (Caution, this action is irreversible, you will lose access to order history. You can create a new customer account at any time) It is possible to export your personal data from your customer account.
For other requests to access, obtain, rectify or delete your personal information, please contact our customer service department.

Introduction

This page describes the principles by which WWW.SONNYANGEL-BENELUX.COM collects various types of data about its customers. This page details the commitments regarding WWW.SONNYANGEL-BENELUX.COM's data security and data protection policies to respect your privacy to the fullest extent possible.

To avoid imprecise interpretation, here are some elements of understanding terms used:

Personal data: any information relating to an identified or identifiable natural person is considered an "identifiable natural person," a natural person who can be directly or indirectly identified.

Processing means any operation or series of operations that may or may not be performed by automated processes and applied to data or collections of personal data (collection, recording, transmission, storage, retention, retrieval, consultation, use, interconnection, segmentation, etc.).

Controller

Any processing of personal information transmitted to WWW.SONNYANGEL-BENELUX.COM is carried out under the responsibility of the company

Topper BV

Glabbeeksesteenweg 117

3391 Tielt-Winge, Belgium

Company VAT BE0799.878.232

How do we collect data about you?

The collection of your personal data (such as your name and contact information) is usually based on your customer relationship with us. It may also result from another relevant relationship with us. For example, we collect data when you perform actions on our services: by registering as a user of our site, by using the services of WWW.SONNYANGEL-BENELUX.COM or by providing us with other information.

When you use the WWW.SONNYANGEL-BENELUX.COM services or when you interact with us, such as by creating a customer account or sending us an e-mail, data is stored in our systems for use of the services. When you visit WWW.SONNYANGEL-BENELUX.COM websites or load pages, you leave us various types of anonymous navigational data, such as your IP address and browsing history. The operation of the Services is based on the use of cookies. We may record your conversations with customer service so that, if necessary, we can monitor the actual discussion. We also collect data from our potential customers when customers participate in contests, raffles or events.

What data do we collect?

This data includes your last name, first name, address, phone number, email address, date of birth, direct marketing information and opt-ins, company contact information, company name, information provided by you, customer classification information, order, delivery, agreement and billing. We store what may be associated with you. Data created and collected during communication includes information about the communicating parties, time of connection, routing information, data transfer protocol, connection format and location information. While surfing the Internet, "measurement data" is collected using cookies. This data cannot be linked to a person.

The customer information we collect helps us to continually customize, personalize and improve your shopping experience with WWW.SONNYANGEL-BENELUX.COM services. We use this information to process orders, deliver products and services, process payments and communicate with you about your orders, products, services and promotional offers, maintain and update our files and thereby make your customer accounts with us, content from your wish lists and reviews from other customers available to you and recommend products and services that may interest you. We also use this information to improve our stores and websites, to prevent or detect fraud or abuse on our website, and to enable third parties to provide technical, logistical or other functions on our behalf.

List of types of information we collect:

We collect and store any information you provide to us through our website or otherwise. You may choose not to provide us with certain information. We use the information you provide us, in particular, to respond to your requests, personalize your future purchases, improve our services and communicate with you.

Automatically Collected Information: When you contact us, we receive and record certain types of information. Like many other websites, we use "cookies" and obtain certain types of information when your browser accesses the WWW.SONNYANGEL-BENELUX.COM website or accesses advertisements and other content posted by or on behalf of WWW.SONNYANGEL-BENELUX.COM on other websites.

Mail related information: To optimize the usefulness and importance of our emails, if your computer allows it, we receive regular confirmation of emails sent by WWW.SONNYANGEL-BENELUX.COM that you have opened. If you do not wish to receive emails from us, you can let us know in your account.

How do we manage your information?

Please note that WWW.SONNYANGEL-BENELUX.COM staff, other group companies and their subcontractors act under a duty of confidentiality when processing data about you. We maintain the confidentiality of your data and ensure that it is only used for predefined purposes. Your data is processed for producing and delivering agreed communication and other services, developing services, invoicing, providing the best possible and most comprehensive services and informing you about our services. We also use your data for customer communications, such as sending information about our services and for direct marketing purposes. We also use the data for customer profiling using billing, usage amounts, customer relationship time and external ratings. We use both summary usage data and personal data to create target groups for marketing. We process our potential customers' data for direct marketing purposes. We strive to ensure that customer data is current and accurate. We delete outdated and unnecessary data whenever possible. We protect all data about you through task-based personal access rights and prevent third-party access to data.

Where do we send your data?

We transmit your data to authorities and other telecommunications companies only to the extent permitted by applicable law and as stated in the file description. When we use subcontractors, we sign a security agreement with them that includes the use of your data. We are also responsible (on your behalf) for any such manipulation on your behalf.

The data protection principles

The purpose of this Data Protection Policy is to describe the principles and practices we follow at WWW.SONNYANGEL-BENELUX.COM to ensure privacy protection, confidentiality of communications and legal protection of our customers. WWW.SONNYANGEL-BENELUX.COM periodically updates this policy as activities or services change or evolve. Therefore, we encourage you to check the latest statement regularly. Important core values for WWW.SONNYANGEL-BENELUX.COM include the confidentiality of customer data and communications, as well as the protection of customer privacy in all business activities. When processing our customers' personal data, we follow Belgian legislation, orders and instructions from authorities and good data processing practices. WWW.SONNYANGEL-BENELUX.COM implements a high level of data protection. Personal and identification data and data related to location are collected only for specific, predefined and legal purposes and are not treated in a manner incompatible with these purposes. We protect the security of your personal information when it is transmitted with Secure Sockets Layer Software (SSL), which encrypts the information you enter before it is sent to us. We maintain physical, electronic and security safeguards in connection with the collection, retention and release of customer personal information. Our security procedures may require us to ask you for proof of your identity before we can share your personal information with you. We continually train our employees on the principles of data processing and control the use of data appropriately. The general principles of customer data management: The processing of personal data must always be justified for the activities of WWW.SONNYANGEL-BENELUX.COM. WWW.SONNYANGEL-BENELUX.COM has defined the purpose of collecting, processing and submitting personal data in the following section. WWW.SONNYANGEL-BENELUX.COM processes only the customer data necessary for its operations, as defined for the purpose of use indicated in the file description for the client register. We strive not to process inaccurate, incomplete or outdated data. The processing of client data is usually based on a relevant relationship, information received when using or registering a service, or your consent. We may also process your data for other reasons, such as at your request or when required by law. Your information may be processed within WWW.SONNYANGEL-BENELUX.COM. We encourage our customers to update their contact information regularly. We record your conversations with our customer service to verify a commercial transaction, to respond to your requests and to monitor and develop service quality. Please note that as a customer of WWW.SONNYANGEL-BENELUX.COM, you have the right to check what data about you is stored in our information systems or if there is no data about you in our database. You can view and modify your data in your account at any time. You can also refuse the use of your data in accordance with the relevant legislation. The check can be carried out once a year free of charge. The request for data verification must be made with a document signed between WWW.SONNYANGEL-BENELUX.COM and you.

Collection, retention, extraction and processing of personal data:

Contact form

Data collected: email and message

Pursued objective: customer relationship management

Retention of data: registration in database

Retention time: 5 years

Data access: customer service

Is the data stored or processed outside the EU: No

Creation of customer account

Data collected: name, first name, address, phone number, email address, date of birth, direct marketing information and consent, company contact information, company name, information provided by you-the same information about customer classification, order, delivery, agreement and billing. We store what may be associated with you.

Pursued Objective: Order/ Order Tracking/ Address/ Returns/ Credit/ Fidelity Management

Retention of data: registration in database

Retention time: customer lifetime/ Customers with an inactivity of at least than 2 years will be deleted

Data access: Logistics (partially only data about the processing and shipment of your order)/ The marketing department/ Customer service

Is the data stored or processed outside the EU: No

Automatic registration for our newsletter

Data collected: e-mail

Pursued objective: marketing emails

Retention of data: in database

Retention time: customer lifetime/ inactive customers for 2 years will be deleted

Data access: the marketing department of WWW.SONNYANGEL-BENELUX.COM

Will the data be stored or processed outside the EU: No

By placing your order and thus accepting our terms and conditions of sale, you automatically agree to receive our emails as part of our marketing activities as long as they are in the general interest of the data controller. You can unsubscribe from our newsletter at any time by clicking the "Unsubscribe" link at the bottom of the email or by contacting our customer service department. In accordance with the law "IT and freedoms," you can exercise your right to access your data and have it corrected by contacting our customer service.

Register of data transmitted through subcontractors:

Mailchimp

Supplier information: http://www.nosto.com

Location: USA

Tracking objective: marketing emails + remarketing

Is the data stored or processed outside the EU: Yes

Facebook

Supplier information:https://www.facebook.com/

Location: United States

OBJECTIVE: Log in to your customer account on the site using your Facebook account

Will the data be stored or processed outside the EU: Yes

Google Analytics

Supplier information: https://analytics.google.com/analytics

Location: United States

Pursued objective: Analysis of site traffic + remarketing

Will the data be stored or processed outside the EU: Yes

DPD

Supplier information: https://ww.dpd.com/

Location: Germany

Tracking objective: Delivery of your order in the EU

Is the data stored or processed outside the EU: No

Sendcloud

Supplier information: https://sendcloud.nl

Location: Netherlands

Tracking objective: Delivery of your order in the EU

Is the data stored or processed outside the EU: No

Sending and sharing data:

WWW.SONNYANGEL-BENELUX.COM may provide your information to third parties only in accordance with applicable law. We provide information upon request to authorities, for example police and security authorities, and other authorities for the reasons specified by law. Information about our customers is an important part of our business and it is not our business to trade it. We share this information only in the cases described previously and for the purposes described in this privacy policy with WWW.SONNYANGEL-BENELUX.COM control and which are either covered by this privacy policy or apply rules that are at least as protective as those described in this privacy policy. In addition, we may submit your data to subcontractors, in which case we will ensure that data confidentiality is maintained, and we will also be responsible for data management in this case. If we process your data outside the EU region, we will protect your data by ensuring that the subcontractor ensures the proper processing of the data.

Processing of identification and location data related to electronic communications:

WWW.SONNYANGEL-BENELUX.COM treats all data and messages created during communication as confidential. Our staff is bound by a duty of confidentiality and a prohibition on using messages or other confidential information. When communication passes through a network, it always leaves a trace. These network traces are called identifiers if they can be connected to a person. Network traces are created, for example, during phone calls, sending e-mail and text messages and surfing the Internet, and may include information about the parties, the connection route or routing, the protocol of data transmission used, the event and terminals used or their location. WWW.SONNYANGEL-BENELUX.COM manages the identification and localization information of communications according to the legislation in force for the purposes, for example, of the implementation and use of the services, billing and technical development and our marketing activities. The data may also be used for billing other service providers as necessary. WWW.SONNYANGEL-BENELUX.COM may also use identifying information to handle abuse, data breaches and error fixes. In all of the above situations, we only process identification and location data to the extent necessary to perform a specific task.

Use of location data:

An actual locating method whereby another person can track where another person is located requires the approval of the other person. Customers cannot be located if they refuse geolocation services. If we transfer location data to location service providers, we will ensure by appropriate means that there is consent from the person to be located.

Individuals authorized to manage identification and location data:

Only specific people at WWW.SONNYANGEL-BENELUX.COM whose work requires access to identification and location data can process this data. In practice, authorization is granted only to people performing tasks related to billing, maintenance or development of communications networks or services, abuse prevention and investigation, customer service and marketing. People with the right to manipulate the data can manage it only to the extent necessary to perform individual tasks.

Duration of processing of identifying data and location and storage of data:

We process identification and location data for as long as necessary for billing, technical development, troubleshooting, marketing, abuse or data security purposes. However, use occurs only to the extent required for the actions and without unduly compromising message confidentiality and privacy protection. We store required billing data for at least one year from the invoice due date and for a period of up to three years from the invoice due date, unless it is necessary to retain the data for a longer period. Otherwise, the data will be stored to the extent permitted and required by relevant law.

Follow up on visits to our online store (Web store):

We collect data about your website visit. This data includes the IP address and associated DNS name, the organization that registered the IP address, the name and address of the page visited, the page load time, and the browser type. Keep in mind that the IP address is an identifier required for the operation of the Internet and is used for forwarding messages sent over the Internet to the appropriate places. Typically, the IP address is not associated with the person using the computer, but may be associated with the organization that registered the IP address. The IP address connection can be established at the request of the authorities.

Cookie management:

As a customer of WWW.SONNYANGEL-BENELUX.COM, you can visit our website anonymously. However, like most websites, we use cookie technology. When you view our website, the cookie sets a random number for the browser that does not indicate its identity. Cookies help WWW.SONNYANGEL-BENELUX.COM load faster, determine which are the most popular parts of its websites, where visitors go and how long they stay there. It also makes it possible to present users with the right content. The data is used to implement and develop services and target advertising on websites. You can prevent cookies from being stored by changing your browser settings. In some cases, prevention may cause delays or make it impossible to navigate pages or the website.

Data security:

We provide data security for our services using methods commensurate with the severity and sophistication of threats, as well as cost. WWW.SONNYANGEL-BENELUX.COM ensures that action is taken to prevent data breaches or data security breaches.

In addition, we use all means to ensure that message privacy or privacy protection is not unduly compromised when performing the above actions. We provide information about actions related to data security of our services and other data security issues through appropriate channels, such as our website or customer newsletters. To prevent data breaches and data security breaches, we may, among other things, prevent the receipt of e-mail messages, remove viruses and other malware from messages, and take other similar technical measures within the permitted and required limits specified in relevant legislation. We use physical, administrative and technical security measures to keep messages and identifying information sent over the communications network confidential. These actions reduce the risk of your information being disclosed to third parties and prevent misuse or other unauthorized access. Some of our services also use standard encryption methods. Please note that as a user of WWW.SONNYANGEL-BENELUX.COM services, you should also use the most appropriate methods to ensure your own data security.

We encourage you to store and use our services and devices carefully, for example, by using secure codes and unique passwords and to use sufficient antivirus and firewall services and update them regularly to keep them safe and secure as well as keeping your operating system up-to-date.

Customer communications and direct marketing:

WWW.SONNYANGEL-BENELUX.COM sends newsletters about its products and information about promotions and new collections to its customers if they have given their consent. WWW.SONNYANGEL-BENELUX.COM also sends direct marketing messages (notion of legitimate interest) in electronic format to customers registered on the website. You have the right to prohibit WWW.SONNYANGEL-BENELUX.COM from sending direct marketing messages. You can prohibit marketing or have it modified by following the instructions included in the footer of the emails (unsubscribe link), through your customer account or by contacting our customer service department.