Terms of sales

1 – Introduction

These general conditions apply to any order of products on the website of the company TOPPER B.V. (hereinafter referred to as www.sonnyangel-benelux.com), registered with the register of legal entities under number VAT BE 0799.878.232. Its headquarters is located in Glabbeeksesteenweg 117, 3391 Tielt-Winge, Belgium. Email: hello@sonnyangel-benelux.com. Any order for a product of the website www.sonnyangel-benelux.com, implies acceptance of all these terms and conditions. As a result, the client is fully aware of the fact that his agreement on the content of these conditions does not require the signature of this document, as far as the customer wishes to order online the products presented in the framework of the shop website.


In case of conflicts the Dutch version of this document always applies, sonnyangel-benelux.com is not responsible for language errors in this document.



2 - General conditions

2.1. Generalities

The customer could save or print these general conditions, given that both, backup or editing this document are his full responsibility. www.sonnyangel-benelux.com may change these terms and conditions at any time on its website. However, current contracts are applicable to the conditions at the time of the conclusion of the sale. It is therefore advised to refer regularly to the latest version of the terms and conditions permanently available on the website.

2.2. Definitions

CONSUMER, means any physical or legal person who acquires or uses for an nonprofessional purpose, products or services presented on the website. As a consumer, the customer has specific rights, which would be denied in the occurence that the products or services acquired through the website would actually concerned to his professional activity.

PROFESSIONAL means anyone who does not fit the definition of consumer given above.

3 – Online sales conditions

The product catalogue and description on www.sonnyangel-benelux.com do not constitute an offer in its current form. It is not sufficient to fill out an order form on the website to have a contract. The sale will be definitively concluded only at the receipt of the confirmation email. For security and customer confidence, www.sonnyangel-benelux.com reserves the right to request additional information and to refuse the order if Www.sonnyangel-benelux.com believes to have insufficient information in its possession. Www.sonnyangel-benelux.com may also refuse orders if it appears that the buyer wants to resell the products.


4 –Order confirmation

The contractual information will be confirmed by email before the delivery.


5 – Purchase

www.sonnyangel-benelux.com answers your order if stocks are available. Delivery time will be given at the ordering process. The given time will be met, excepting exceptional circumstances (weather, strikes, traffic problems, etc.). However, if, despite its vigilance, products are unavailable after your order, www.sonnyangel-benelux.com will notify you by email and invite you to cancel or change your order.

6 – Availability

Product availability is always indicated on our website. A product indicated 'in stock' is available immediately. However, www.sonnyangel-benelux.com cannot be responsible if the stock is not the same at the date of the order. Any unavailability is generally noted on the website. If www.sonnyangel-benelux.com cannot get a product from its suppliers within a reasonable time (eg in case of unavailability at the supplier itself), it will notify the Customer of the expected delay by email. Then the Customer can choose to cancel or exchange its order, based on the new stock information. No penalties will be applied for such an order cancellation. www.sonnyangel-benelux.com reserves the right to send the order in two or more parcels if a product was unavailable. This shipment won't be additionally charged to the Customer (he will only pay the shipping fees indicated in the order).


7 – Ownership transfer

According to Article 1583 of the Civil Code, sold or delivered goods remain the exclusive property of www.sonnyangel-benelux.com until full payment of the order.

If something goes wrong in the shipping, www.sonnyangel-benelux.com bears the cost of any damage (theft, damage, missing objects) caused to the product and refund in this case shipping costs.


8 – Price

All products' prices are indicated in euros all taxes included, excluding postage. The shipping costs are borne by the customer (unless special conditions indicated on the website). They are
displayed, taking into account the information provided by the customer on the delivery location. www.sonnyangel-benelux.com reserves the right to change prices at any time. wowever, Www.sonnyangel-benelux.com has to
apply the prices displayed at the time of your order. The customer can see the delivery rates on the <a href=
https://sonnyangel-benelux.com/faq>delivery page</a>.


9 – Payments

Payment of the full price must be operated at the time of your order. Payments cannot be considered as a deposit or deposits. All orders are payable in EURO. To adjust your order, you have the following payment methods:

·       Bancontact

·       iDEAL

·       Krediet- en debetkaarten (VISA/Mastercard/American Express)

·       Apple Pay

·       KBC/CBC betaalknop

·       Belfius Direct Net

·       Klarna Betaal Nu


You warrant to www.sonnyangel-benelux.com to have all the necessary authorizations to use the payment method chosen during registration of the order. www.sonnyangel-benelux.com reserves the right to suspend or cancel any order and / or delivery, of all nature and at all level of execution in case of non-payment (or if payment incident) any sum due. The delivery of any new order may be suspended in case of late payment for a previous order. www.sonnyangel-benelux.com reserves the right to request a copy
of identity card and/ or a bank receipt for any payment by credit card. We use Mollie BV as the provider for all the payments, so your credentials and transactions are always secure.


10 – Delivery

10.1. - Generalities

Products purchased on www.sonnyangel-benelux.com are delivered only in the countries listed on the website.


The geographic delivery area for items from www.sonnyangel-benelux.com is as follows: Belgium, Netherlands, Luxembourg, Germany, Austria, Latvia, Estonia, Lithuania, Poland, Czech Republic, Romania, Bulgaria, Croatia, Slovenia, Greece and Ireland.


They will be delivered to the address indicated on the order form. The delay indicated in the item description are target dates and correspond to the shipment processing time including transit time.

www.sonnyangel-benelux.com cannot be held responsible for the consequences due to a shipping delay related to the responsibility of the Post. There will be no refund of the order before it will be returned to the sender.

Accordingly, the time limits applicable in this case are those at the date of the payment's receipt. If you decide to cancel your order after payment and your order is already in for delivery, Www.sonnyangel-benelux.com will provide a refund of the product at its full reception. It is strongly advised to return the product in its original state. The return costs are for the client.


10.2. – Risk transfer

The property and the risks associated with your products will be transferred upon receipt of the products.

10.3. - Custom duty

When your ordered products are delivered to a country other than Belgium, you are considered as the
authorized importer and as such you must respect the laws and regulations of the country in
which you take delivery of the goods. You may be subject to fees or duties to the arrival of the goods in your country. All
additional customs' fees are your own responsibility. www.sonnyangel-benelux.com has no control over these charges and does not know the amount. Customs policies vary by country, you should contact your
local customs' department for more information.


10.4 – Delivery problems

Any hesitation about the delivered product (eg damaged package, already opened ...) must be notified to www.sonnyangel-benelux.com within 14 days of products' receipt. Depending on the case defined in Article 7, you can possibly benefit or not of the exchange conditions and refund in this article. Any problem regarding the items in the parcel (Article outdated, missing, not corresponding to the ordered ...) must be notified to www.sonnyangel-benelux.com within 14 days of receipt. Any notice after this period no longer engage the responsibility of Www.sonnyangel-benelux.com and the product will not be refunded or replaced.


10.5 - Product conformity

www.sonnyangel-benelux.com undertakes to refund or exchange products that do not correspond to your order. In this case, we thank you for agreeing to report this in details by email (hello@sonnyangel-benelux.com) and return the products to www.sonnyangel-benelux.com. Wwww.sonnyangel-benelux.com will, at your convenience, exchange or refund the product. The request must be made within 14 working days of delivery. Any claim made after this deadline will not be accepted.

It is imperative to return products to www.sonnyangel-benelux.com in the same conditions you had received them with all items delivered (accessories, packaging, manuals ...). In any case, you benefit of the provisions of the legal guarantee on the guarantee against hidden defects.


11 – Warranty

11.1 The products purchased on this website are covered by the manufacturer's warranty in accordance with the specific terms and conditions stated in the product's original documentation.


11.2 Read your product documentation for more information on the manufacturer's warranty, which does not interfere in law.

11.3 Warranty claims should, where appropriate, be made directly from the manufacturer or publisher as indicated on the attached leaflet, on www.sonnyangel-benelux.com mail (hello@sonnyangel-benelux.com) and, at least 2 months from the finding / discovering of a product defect.


12 – Renunciation right

In accordance with the 6 April 2010 law, the consumer has the right to notify the seller that he renounces to his order without penalty and without giving any reason, within 14 working days from the day after the product delivery. It is imperative that returned products to www.sonnyangel-benelux.com are in perfect condition for resale in their original condition (packaging, accessories, manuals), sealed, and with a copy of the invoice or delivery within 14 days. Any product incomplete, damaged or in a damaged original packaging, will not be refunded or exchanged.

Sonny Angel, Smiski, Gee and Fancy Pets products are presented for sale in "blind" packaging. This means that the customer is not informed in advance which figurine from the respective series ordered contains the packaging. The customer acknowledges and undertakes that this does not constitute a basis for returning a product to www.sonnyangel-benelux.com. This means that www.sonnyangel-benelux.com will not accept products, whose packaging has been opened, as returns.

Consumers wishing to exercise this right should contact www.sonnyangel-benelux.com within 14 working days at hello@sonnyangel-benelux.com. He can


13 – Transaction proof

The records, stored in computer systems www.sonnyangel-benelux.com in reasonable security conditions, are considered as a proof of communications, orders and payments between the parties. The filing of purchase orders and invoices is made on a reliable and durable support that can be produced as evidence.

14 – Responsibility limits

14.1 Photos and texts illustrating the products contained on this site are not contractual and only for informational purposes. Www.sonnyangel-benelux.com is not responsible for any error or omission in photos or texts appearing on this site. Furthermore, on the technical specifications and product descriptions from our partners or suppliers, www.sonnyangel-benelux.com accepts responsibility for the validity of their content.

14.2 Without limiting these terms of sales, the non-delivery of goods may not exceed the amount of the purchase price of the products concerned by a request for damages and interests. www.sonnyangel-benelux.com can't be liable for indirect, incidental or consequential damages of any kind (even if the origin of such damage was known or could have been known by www.sonnyangel-benelux.com) arising in connection with its products, their use, sale or website.


15 – Case of emergency

15.1 www.sonnyangel-benelux.com will do everything possible to fulfill its obligations but cannot be held responsible for delays or failure to deliver caused by circumstances beyond its control, such as strikes, wars, natural or other disasters that prevent production, transportation or product delivery.

www.sonnyangel-benelux.com will do everything possible to fulfill its obligations but can't be held responsible for delays or failure to deliver caused by circumstances beyond its control, such as strikes, wars, natural or other disasters that prevent production, transportation or delivery of products


15.2 In case of delay, www.sonnyangel-benelux.com will fulfill its obligations in the shortest time possible and reserves the right to allocate fairly the remaining stocks of products among its customers.

16 – Data protection

By placing your order, you agree that www.sonnyangel-benelux.com stores, processes and uses data collected from your order. Some of this information may be transferred to companies involved in the delivery of your products. By placing your order and if you agree on your order form, you also give your consent for www.sonnyangel-benelux.com to transfer such data to other companies whose products are available for sale on the website of www.sonnyangel-benelux.com to provide you with information about other products and services that may interest you. To prevent the transfer of such data to these companies, designed to inform you about other products and services of Www.sonnyangel-benelux.com or third party, you must indicate your refusal in the relevant section of the order form. You can obtain a copy of the data held by us about you by sending a written request. If any data held by us concerning you is incorrect, it will be corrected upon written request from you. You can read more about this in our privacy policy.


17 – Applicable law and jurisdiction

www.sonnyangel-benelux.com will do its best to try to resolve amicably any dispute. If you are not satisfied with the dispute resolution mode and if you want to appeal to the competent courts, the following rules will apply. The contract is governed by Belgian law. Each party gives exclusive jurisdiction for all
disputes to be submitted to the jurisdiction of the courts of Leuven (Belgium).